Returns & Refunds
Returns & refunds category
If you've just placed your order and believe you have made a mistake, get in contact with us!
Send us a message through Watson (our chat bot) with your order number and we can get to your request efficiently.
We can only cancel an order if it hasn't yet been processed by our picking and packing department. As we want to get your items to you speedily, we tend to process orders within a matter of hours, so this does limit our ability to cancel an order before this time.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines
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