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Returns & Refunds

How do I return something to you?

We will not cover any return postage cost, unless there was an error on our part, however we urge all customers to get in contact with us first so we can get to a solution.

We are happy to refund a product if it is defective or within 30 days of purchase upon the return of your product.

If you are requesting a refund based on an issue with condition, we kindly ask you to follow the steps below in order for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines. 

Step 1 

Receives order and you are unhappy with the condition - Check the Condition Guidelines.

Step 2

Contact us via Watson (our chat bot) with a couple of images of the condition of the item and the order number.

Step 3 

Our friendly customer support heroes will take a look at your photos and advise on the best possible solution for your complaint.