I received an item in poor condition — what should I do? : WOB

Returns & Refunds

I received an item in poor condition — what should I do?

We're sorry to hear that! If you've received an item that is damaged or not in the expected condition, please contact our support team via Sherlock (AI Agent) and we'll make it right.

When you get in touch, please include:

Your order number
The title of the item received
A couple of photos showing the condition of the item

We'll arrange for a replacement to be sent to you as quickly as possible, if still in stock. You won't need to return the damaged item.

Simply reach out to Sherlock providing your name, order number and by typing that the item received in poor conditions.

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