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I’m not receiving any communications from Wob, what should I do?

When signing up to Wob you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive will be ones pertaining to your orders and account, any responses from our Customer Support Heroes.

If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:

1. Check your junk mail

Your email software may be marking our emails as junk mail. To stop this from happening, please add to your email address book.

2. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

3. Contact us

If after this you're still having trouble, contact our Customer Support Heroes giving as much detail as you can about the issue and we will try our best to help.